Sep 2025 – Present
Head of Operations
AIDMA Bangladesh Limited
Directing end-to-end commercial operations, project estimations, and strategic sourcing for a global provider of packaging and garment trim solutions.
- Fostering sustainable growth and operational excellence across the organization.
- Collaborating with cross-functional teams to ensure seamless operations and brand alignment.
Jan 2024 – Aug 2025
Head of Merchandising, Sourcing, Procurement Operations
Trimco Group
Led global sourcing, procurement, product development, customer operations, and supply chain optimization across global manufacturing and retail supply chains.
- Led and directed a 45-member cross-functional team across Product Development, Customer Service, and Sourcing.
- Successfully managed Microsoft D365 ERP implementation, ensuring a user-friendly and industry-standard workflow.
- Boosted A-Tex International's monthly revenue from $7 million to $19 million.
- Doubled production capacity through strategic sourcing initiatives.
- Keep and standardise approved trims/accessories SOP sheets.
- Oversaw key relationships with 18 international suppliers and serviced 1,500+ customers.
- Implemented high-quality standards, ensuring exceptional product delivery and client satisfaction.
Nov 2021 – Dec 2023
Head of Customer Operations (CS, PD, BD, Sourcing & Procurement)
Trimco Group
Headed and managed Product & New Business Development, Customer Service, and sourcing teams consisting of 45 members.
- Led end-to-end merchandising, sourcing, procurement, and operational strategy.
- Improved supply chain performance through workflow enhancement and cost optimization.
- Strengthened supplier partnerships and ensured high-compliance product delivery.
Sep 2019 – Oct 2021
Manager, Product & Business Development and Customer Service
Trimco Group
Managed Product & New Business Development, Research and Development, Customer Service, and Sourcing Team.
- Enhanced production speed, product quality, and customer satisfaction.
- Optimized ERP-driven operations and streamlined team workflows.
Jan 2019 – Sep 2019
Manager, Product and Business Development
GMS Trims Ltd.
Managed packaging and garment trims development teams, optimizing item costing processes and workflows.
- Led ERP development, implementing a user-friendly, industry-standard system.
- Supervised a team of 10, enhancing collaboration and productivity.
- Oversaw factory operations, ensuring efficient workflows.
- Increased production capacity by 33% through strategic optimization.
- Improved product quality by 15%, boosting customer satisfaction.
Sep 2017 – Dec 2018
Asst. Manager (Product, Business Development)
G-LOCS & Adzi Trims Ltd.
Supervised product development teams, color management training for QC/production, and maintained RBO relationships by providing technical support.
- Supervised PD team, ensuring timely execution of new product developments.
- Strengthened RBO relationships with technical development support.
- Improved ERP system operations and provided color management training.
- Led process improvement projects and periodic SOP reviews, boosting productivity and efficiency.
- Implemented MDI process, resolving daily issues and enhancing cross-departmental collaboration.
- Played a key role in resolving critical bulk production issues & analyzed product costing.
- Provided product knowledge training to CS, Sales, and Production teams.
- Led a team of 15, achieving a 50% increase in production capacity.
Nov 2012 – Aug 2017
Sr. Executive / Executive, New Business and Product Development
r-pac International
Coordinated Marks & Spencer (M&S) team developments across Bangladesh, Sri Lanka, India, Pakistan, and Vietnam. Handled major brand accounts including M&S, Tesco, and Puma.
- Awarded **"Best Employee of the Year 2014"**.
- Conducted training for Customer Service, Sales, QC, Designer, & Automation teams.
- Oversaw the automation team for M&S layout processes, ensuring compliance with brand guidelines.
- Trained new members on PD processes & product lines to optimize facility use for cost-effectiveness.
- Participated in reengineering & standardization of product development, ensuring efficiency.
- Main contact for M&S, Tesco, and Puma brands for new developments; secondary contact for Pimkie, Auchan, Orsay, Orchestra, and Premaman brands.
- Key Projects Directed:
- Mellow Color Process: Implemented the Mellow Color process, provided training on color instruments.
- Values Onboarding Program: Facilitator & trainer for onboarding program introducing company value.
- Trim-card Standardization: Led standardization and maintenance of approved trim cards.
- Sample Development: Reduced lead time and improved sample QC processes.
- Automation Coordination: Managed M&S automation, ensuring template feasibility and compliance.
Oct 2010 – Oct 2012
Sr. Executive / Executive, Product Development
Clotex-Labelon Group
Managed communication with UK head office and global sites for product development, artwork galleries, sample approvals, and brand coordination.
- Streamlined product development processes, ensuring efficient workflow and buyer approval.
- Enhanced communication with global sites and the UK office for new product development.
- Regularly updated the Business Development Team on product changes and pricing.
- Coordinated sample collection, development, and tracking using ERP systems.
- Led analysis, documentation, & implementation of Microsoft Dynamics NAV for sample development.
- Key Project: Directed the ERP project (Microsoft Dynamics NAV V-09), ensuring comprehensive tracking, specification management, & reporting for the Development Department.
